Request WeChat Account Cancellation
In order to ensure the security of your account and assets, the WeChat team will perform the following verifications before your request for account cancellation takes effect:
- The account is in a secure state
- There is no risk of the account being stolen or blocked.
- Clear WeChat Pay Balance
- WeChat Pay have been canceled (or was not activated); your account has no fund to be settled
- Deletion of vouchers in Cards & Offers and revocation of permissions on WeChat platform
- Vouchers in the Cards & Offers section of the WeChat account have been deleted. Administrator status for WeChat Official accounts (including Subscription Account, Service Account, and Mini Program), WeCom, and WeChat Open Platform has been revoked.
- Removal of Mini Program and Official Account admin identity
- This WeChat account's admin identity of Mini Program and Official Account has been removed.
- Clear WeBeans Balance
- The WeBeans of the WeChat account is depleted, all creator revenue is withdrawn, the WeBeans enterprise account is not activated, or the WeBeans enterprise account is deleted.
- 视频号注销或迁移
- 该微信帐号的视频号需完成注销,或迁移给其他微信。
Important Notice
WeChat account cancellation is an unrecoverable operation. Back up related information from your account before proceeding. Before proceeding, ensure that all services related to the account have been properly processed.
Please note: Once your WeChat account is canceled, you will be unable to use the account again. Furthermore, you will be unable to recover any information or data associated with the account (even if you use the same mobile to re-register a WeChat account), including but not limited to:
- (1) You're unable to log in to or use WeChat. Your account will be unable to be contacted by your friends via WeChat.
- (2) Your WeChat profile information will be deleted and cannot be recovered, including your WeChat name, profile photo, QR code, chat history, and Moments posts.
- (3) Cancel WeChat Pay (China and outside China) accounts before canceling this account. Properly manage any fund issues related to your account before cancellation.
- (4) You will be unable to log in or use any Tencent or third-party services that were linked to your WeChat account (including Tencent Games, WeChat Pay, third-party sites/games, and services for metro, utilities, loans, travel tickets, movie tickets, JD.com, Dianping, Didi, etc.). All your data for these services will be unrecoverable and you will forfeit all items within these services (including remaining balances, game items, points, memberships, qualifications, orders, coupons, gift cards, tickets, etc.). By continuing to delete your WeChat account, you understand and agree that Tencent is unable to help you recover these services.
- (5) You will stop following all of the WeChat Official Accounts that your account has been following, and you will no longer be able to use the features or services associated with your WeChat Official Account.
- (6) If your account is linked as an admin for a WeChat Official Account (such as Subscription Account, Service Account, Business Account, or Mini Program), WeChat Open Platform Developer Account, or WeCom, you must unlink such admin status.
- (7) If your account has been reported by other users, is under investigation by a law enforcement agency, or is undergoing litigation or arbitration during WeChat account cancellation, Tencent reserves the right to terminate the cancellation process without notice to you.
Note: cancellation of your WeChat account shall not serve to disclaim your liability for any actions performed on your account before cancellation
Follow the instructions to terminate your administrator status on Mini Program Platform before requesting WeChat account cancellation:
You can terminate your administrator status on Mini Program Platform by transferring the administrator status to another userTap to view how to do this
Mini Programs managed by you:
Follow the instructions to terminate your administrator status on Mini Program Platform, before requesting WeChat account cancellation:
Contact the Mini Program administrator to terminate your Mini Program operator’s status
Mini Programs you operate:
Before attempting to cancel a WeChat account, terminate your administrator status on Official Account Platform via one of the following means:
1.Deleting the Official Account can remove your admin status.Tap to view how to do this
2.When recovering the Official Account, you can change the linked admins accordingly.Tap to view how to do this
Official Accounts you manage:
Follow the instructions to terminate your registered agent role on Official Account Platform before requesting WeChat account cancellation:
Contact the Official Account’s administrator to terminate your registered agent role of Official Account
Official Accounts you operate:
Follow the instructions to terminate your operator status on Official Account Platform before requesting WeChat account cancellation:
Contact the Official Account’s Administrator to terminate your Official Account operator’s status
Official Accounts you operate:
Company founders on WeCom may revoke permissions by following the instructions:
WeCom Account Creator: Log into the WeCom Administrator Platform from your computer, click "My Business" -> "Permissions Management" -> "Select Creator" , click "Make Creator" on the current creator’s account page, and complete the instructions to verify.
Use, delete, or give away your vouchers in Cards & Offers before requesting WeChat Account cancellation. Follow these instructions:
1.Tap "Me" -> "Cards & Offers" -> "Show all", slide left on the desired voucher to reveal the deletion button. Tap the button to delete the voucher.
2.Select "My Items" on the Offer tab, slide left on the desired voucher to reveal the deletion button. Tap the button to delete the voucher.
3.Tap "My Items" on Offer tab, slide left on the desired voucher to reveal the gift button. Tap the button to give the voucher to a friend.
4.Tap "My Items", select one voucher, and tap "Use Now" to use it.
Follow the instructions to cancel WeChat Pay, before requesting WeChat account cancellation:
1. Tap "Me" > "WeChat Pay" > "..." in the top-right corner.
2. Tap "WeChat Pay Cancellation" to start the cancellation process.
Withdraw all live steam income by following the steps below, and request to cancel WeChat account after your income is received:
Tap "Discover" > "Channels" > "Creator Center" > "Live Stream Income" in WeChat to withdraw your income, and request to cancel WeChat account after you received the withdrawn funds in your bank account.
请按照以下指引注销或迁移视频号,再申请注销微信帐号:
1. 在微信中轻按【发现】->【视频号】->右上角【小人头】->【我的视频号】->右上角【…】->【帐号管理】
2. 选择【注销视频号】或【更换管理员】